Property Claims Handler

About the role

Zurich Insurance Europe AG, Ireland Branch is seeking a Property Claims Handler to join its Property Claims Team in Wexford. The role can be full‑time or part‑time, offering flexibility for the right candidate. You will manage a portfolio of property loss claims, ensuring efficient processing and a positive experience for customers and partners.

Key responsibilities

• Answer first‑notification‑of‑loss calls and gather initial claim details.
• Investigate, validate, and settle a wide range of property damage claims.
• Negotiate fair settlements in line with company standards.
• Liaise with customers, brokers, service providers and claimants via phone, email and in‑person.
• Collect and organise evidence, assess claim values and identify potential fraud indicators.
• Adhere to local regulatory and governance requirements throughout each claim’s lifecycle.

Required profile

• Working towards an APA qualification and pursuing CIP certification.
• Previous experience in a similar claims or customer‑facing role is preferred.
• Strong verbal and written communication skills with a focus on customer service.
• Ability to prioritise, meet deadlines and adapt to business changes.

Required skills

• High‑level IT and administration proficiency.
• Excellent telephony and interpersonal skills.
• Ability to work both independently and as part of a team to achieve service targets.