Quality Technician II – Complaints Investigation

About the role

The Quality Technician II will join the core complaints investigation team, analysing and resolving customer product issues. You will work on‑site four days a week, collaborating with multiple functions to ensure product quality and regulatory compliance.

Key responsibilities

• Conduct thorough investigations of product complaints, including dimensional, functional and visual testing.
• Review and assess documentation such as Device History Records, risk assessments and labeling.
• Communicate findings clearly and escalate quality‑related issues when necessary.
• Ensure compliance with applicable regulatory standards, internal procedures and work instructions.
• Support continuous improvement initiatives, NCEP activities and problem‑solving projects.
• Perform laboratory tasks, including decontamination, and maintain accurate records.

Required profile

• Diploma or degree (Level 6) in a relevant field.
• 2 + years of experience in a quality or operations role.
• Ability to work independently with moderate supervision.
• Strong attention to detail and excellent organisational skills.
• Hepatitis B vaccination required upon successful hire.

Required skills

What we offer

• Opportunity to work within a cross‑functional team on critical quality issues.
• Professional development in regulatory compliance and continuous improvement.