Receptionist – Luxury Hotel

About the role

Join the Conrad Dublin, a 5‑star Hilton Luxury hotel, as a Receptionist and become the first point of contact for our guests. You will create memorable first impressions, ensure smooth check‑in and check‑out processes, and help guests enjoy a seamless stay.

Key responsibilities

• Greet guests warmly, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials.
• Process departures efficiently, verify charges, handle payments and issue receipts using the point‑of‑sale system.
• Provide comprehensive information on hotel amenities, room types, rates, promotions and local attractions.
• Promote hotel services and up‑sell amenities to maximise revenue.
• Respond promptly to guest requests, resolve concerns with care and manage all guest communications.

Required profile

• Passion for delivering hospitality with warmth and integrity.
• Strong teamwork orientation and a sense of ownership.
• Leadership mindset and ability to act with urgency.

Required skills

• Proficiency with point‑of‑sale (POS) systems.

What we offer

• Travel benefits: up to 40 discounted nights per year and 50% off F&B worldwide.
• Team‑member gym with free 7‑day‑a‑week access.
• Discounted rates at Conrad retailers.
• Learning & development programs, including LinkedIn Learning and Harvard Manage Mentor.
• 30 days annual leave plus long‑service entitlement up to 5 extra days.
• Paid maternity and paternity leave for eligible employees.