Relationship Support Administrator

About the role

Standard Life is seeking a motivated, customer‑focused Relationship Support Administrator to join its Relationship Support Team. In this hybrid role you will be a primary point of contact for customers and advisers, delivering clear and timely assistance via phone and email.

Key responsibilities

• Provide an excellent customer experience through phone and email interactions.
• Resolve customer and adviser queries by gathering information, researching solutions, or routing to specialist teams.
• Collaborate with team members while managing your own workload efficiently.
• Maintain accurate records and ensure attention to detail in all communications.
• Develop and maintain knowledge of Standard Life’s products, services, and processes.
• Identify opportunities to improve the customer experience and act on them.

Required profile

• Experience in a customer service role (full training will be provided).
• Strong communication skills and a genuine desire to help people.
• A positive, can‑do attitude with pride in delivering high‑quality work.
• Good organisational skills and meticulous attention to detail.
• Ability to work well as part of a collaborative team.

Required skills

What we offer

• 10% non‑contributory pension with optional additional matching contributions.
• Funded industry qualifications.
• Wellbeing allowance.
• Hybrid working flexibility.
• Generous holiday entitlement and flexible benefits.