Retail Customer Service Manager

About the role

Entain is looking for a Retail Customer Service Manager for its Ladbrokes and Coral betting shops in Naas. Reporting to the Shop Manager, you will join the Shop team that serves customers and builds relationships to encourage repeat business. The shop is open Monday to Sunday, 8am to 10pm depending on location, including weekends and bank holidays.

Key responsibilities

• Deliver outstanding customer service and always urge safer gambling.
• Take bets on different sports and events.
• Process customer transactions, including cash handling.
• Help demonstrate products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and maintain high shop standards.
• Open or close the shop.

Required profile

• Age 18 or over to work in a betting shop.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

What we offer

• Pay of €14.96 per hour.
• Optional overtime subject to availability.
• Pension scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.
• Development opportunities and recognition prizes.
• Rota provided at least four weeks in advance, typically 30 hours per week made up of long opening or closing shifts and shorter evening shifts.