Sales and Retention Agent

About the role

Panda, Ireland's leading waste management company, is looking for a Sales and Retention Agent to join its team at Millennium Park. This dual‑skill position combines inbound and outbound telesales with customer loyalty and win‑back activities, helping to grow new business while protecting existing relationships.

Key responsibilities

• Handle inbound and outbound sales inquiries professionally.
• Proactively contact new prospects and former customers to generate conversions and win‑back opportunities.
• Identify at‑risk customers and present tailored solutions to retain their business.
• Achieve and exceed individual and team targets for sales and retention.
• Use MS Office tools to manage leads, update customer data, and produce accurate reports.
• Collaborate with colleagues across departments to meet shared objectives.
• Stay informed on product knowledge and market trends to better serve customers.

Required profile

• Minimum 3 years of sales experience, preferably in telesales or retention.
• Proven success in cold calling, customer win‑backs, and inbound sales conversion.
• Strong ability to address customer concerns and reinforce value propositions.
• Excellent communication and interpersonal skills.
• Results‑driven, self‑motivated and adaptable to a fast‑paced environment.
• Fluent English, both written and spoken.

Required skills

• Proficiency with MS Office applications (Word, Excel, Outlook).