Sales & Retention Agent – Telesales & Customer Retention

About the role

Panda, Ireland's leading waste management company, is looking for a Sales & Retention Agent to join its growing team in Slane. This dual‑skill position combines inbound and outbound telesales with customer loyalty and win‑back activities, supporting the company’s sustainable growth.

Key responsibilities

• Handle inbound sales inquiries and generate outbound prospecting calls professionally.
• Convert new leads and conduct win‑back campaigns to re‑engage former customers.
• Identify at‑risk accounts and propose tailored solutions to retain business.
• Achieve and exceed individual and team targets for sales and retention.
• Maintain accurate customer data, sales leads, and reports using MS Office tools.
• Collaborate with cross‑functional teams to align on product knowledge and market trends.

Required profile

• Minimum 3 years of sales experience, preferably in telesales or retention.
• Proven success in cold calling, inbound conversion, and customer win‑backs.
• Strong communication and interpersonal skills with a customer‑focused mindset.
• Results‑driven, self‑motivated and able to thrive in a fast‑paced environment.
• Excellent written and spoken English.
• Willingness to commute to Slane and relocate to North Dublin within 12 months if required.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Opportunity to contribute to Ireland’s leading sustainable waste‑management initiatives.
• Dynamic team environment that values collaboration and innovation.
• Potential support for relocation to North Dublin.