Saturday Receptionist – Customer Service & Admin

About the role

MSL Motor Group is seeking a friendly and organised Saturday Receptionist to join its Dublin showroom team. You will be the first point of contact for customers, handling calls and providing a high‑standard guest experience.

Key responsibilities

• Answer inbound and make outbound telephone calls professionally.
• Capture, record and update customer information in the DMS and CRM systems.
• Issue thank‑you cards following telephone surveys and manage smart text campaigns for new and used‑car sales.
• Contact customers about product launches, test‑drive campaigns, and post‑delivery satisfaction.
• Escalate customer issues to managers and work closely with the service admin to ensure a seamless experience.
• Maintain GDPR compliance, produce reports and perform ad‑hoc administrative tasks.
• Cover showroom host duties during holidays as needed.

Required profile

• Previous experience in a similar receptionist or customer‑service role.
• Fluent English with an excellent telephone manner.
• Strong organisational skills, attention to detail and the ability to work independently.
• Positive, enthusiastic attitude and a team‑player mindset.

Required skills

• Proficiency with CRM and DMS databases.
• Good IT and general administration skills.

What we offer

• Competitive remuneration package.
• Opportunities for continuous development and career progression.
• Supportive, positive working environment within a reputable automotive group.