Scaled Customer Success Manager, French

About the role

Notion is looking for a French‑speaking Scaled Customer Success Manager to own a large portfolio of EMEA customers. You will guide onboarding, drive adoption, and expand usage through tailored consultations, trainings, and outreach programs.

Key responsibilities

• Manage a high‑volume portfolio of French‑speaking customers across EMEA.
• Onboard new accounts and expand existing ones with customized Notion consultations and training sessions.
• Design and execute at‑scale outreach campaigns to increase product adoption.
• Collaborate closely with sales partners to ensure strong adoption and renewal.
• Act as an in‑house product ambassador, helping customers maximize ROI.
• Identify strategic accounts for seat expansion and monthly active user growth.
• Proactively engage under‑utilized customers and create action plans for success.
• Provide insights to inform Notion’s overall growth strategy.

Required profile

• 3+ years of experience at a fast‑growing software company.
• Proven success in a Customer Success or Account Management role.
• Fluent French speaker.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation to be a top performer and contribute to a team.
• Growth mindset and willingness to shape early‑stage processes.

Required skills