Scaled Customer Success Manager – French

About the role

Notion is looking for a Scaled Customer Success Manager who speaks French to manage a large portfolio of EMEA customers. You will help customers adopt Notion through tailored consultations, trainings, and outreach programs while working closely with sales and product teams.

Key responsibilities

• Onboard, train, and expand French‑speaking customers across EMEA.
• Design and execute at‑scale outreach campaigns to drive adoption.
• Collaborate with sales partners to ensure strong product uptake.
• Act as an in‑house product ambassador, advising customers on workflow optimization.
• Identify strategic accounts for seat expansion and increased monthly active users.
• Proactively engage under‑utilized customers and create action plans for success.
• Provide feedback to influence Notion’s growth and product strategy.

Required profile

• 3+ years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of managing a large volume of accounts.
• Fluent French speaker.
• Strong intrinsic motivation to exceed performance targets and contribute to a team.

Required skills

What we offer

• Opportunity to shape the Customer Success function at a high‑growth tech company.
• Exposure to a diverse set of customers, from large enterprises to non‑profits.
• Professional growth through challenging, impact‑driven projects.