Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who speaks French to manage a large portfolio of EMEA customers. You will guide clients through onboarding, drive adoption, and expand usage of Notion’s collaborative AI workspace.

Key responsibilities

• Onboard and train French‑speaking customers, delivering tailored Notion consultations and programs.
• Design and execute at‑scale outreach campaigns to boost product adoption.
• Collaborate with sales partners to ensure strong adoption and seat expansion.
• Act as an in‑house product ambassador, helping customers maximize ROI.
• Identify strategic accounts to increase monthly active users and drive expansion.
• Proactively engage customers who are under‑utilizing Notion and create action plans for success.
• Provide insights to inform Notion’s growth and product strategy.

Required profile

• 3+ years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of managing a large volume of accounts.
• Fluent French speaker with strong communication skills.
• Highly motivated, self‑driven and able to work collaboratively.

Required skills