Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who will own a large portfolio of French‑speaking customers across EMEA. You will drive adoption, expansion and long‑term value by delivering tailored consultations, trainings and outreach programs.

Key responsibilities

• Manage a large portfolio of EMEA customers, ensuring high adoption and satisfaction.
• Onboard new users and expand existing accounts through customized Notion consultations and training sessions.
• Design and execute at‑scale outreach campaigns to key contacts to promote product usage.
• Collaborate closely with sales partners to align on adoption goals and expansion opportunities.
• Act as the internal product ambassador, helping customers optimize their workflows and achieve ROI.
• Identify strategic accounts for seat expansion and increased monthly active users.
• Proactively engage customers who are under‑utilizing Notion and create action plans for success.
• Provide insights to inform Notion’s overall growth and product strategy.

Required profile

• 3+ years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of driving adoption and expansion in a SaaS environment.
• Fluent French speaker with strong communication skills.
• Experience managing a high volume of accounts across multiple regions.
• Self‑motivated, growth‑mindset and able to work effectively in a collaborative team.

Required skills