Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who will manage a large portfolio of French‑speaking customers across EMEA. You will drive adoption, expansion and satisfaction by delivering tailored consultations, trainings and outreach programs.

Key responsibilities

• Manage a large portfolio of EMEA customers and ensure successful onboarding and expansion.
• Deliver tailored Notion consultations, trainings and assistant programs to increase product adoption.
• Design and execute at‑scale outreach campaigns targeting key contacts.
• Collaborate with sales partners to reinforce adoption and drive seat expansion.
• Act as an in‑house product ambassador, helping customers maximize ROI.
• Identify strategic customers to boost monthly active users and seat growth.
• Proactively engage customers who are under‑utilizing Notion and create action plans for success.
• Provide insights to inform Notion’s overall growth strategy.

Required profile

• 3+ years of experience at a fast‑growing software company.
• Proven success in a Customer Success or Account Management role.
• Fluent French speaker.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation to be a top performer and contribute to a team.
• Growth‑mindset orientation.

Required skills