Scaled Customer Success Manager, French

About the role

As a Scaled Customer Success Manager for French‑speaking customers, you will own a large portfolio of EMEA accounts, guiding them through onboarding, adoption and expansion of Notion’s collaborative AI workspace.

Key responsibilities

• Onboard new French‑speaking customers with tailored consultations, trainings and assistant programs.
• Design and execute at‑scale outreach campaigns to drive Notion adoption across key contacts.
• Collaborate with sales partners to ensure strong product adoption and seat expansion.
• Act as an in‑house product ambassador, helping customers optimise their workflows and maximise ROI.
• Identify strategic accounts to increase monthly active users and expand seats.
• Proactively engage customers who are under‑utilising Notion and create action plans for success.
• Provide insights to inform Notion’s overall growth and product strategy.

Required profile

• 3+ years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of managing a large volume of accounts and delivering expansion.
• Fluent French speaker with strong communication skills.
• Highly motivated, self‑driven and able to work effectively in a cross‑functional team.

Required skills