Senior Manager, Channel Operations & Partner Programs

About the role

Nitro is building a channel‑first go‑to‑market model and needs a senior leader to own the operating infrastructure that enables its global partner ecosystem to scale. The Senior Manager, Channel Operations & Partner Programs will sit at the intersection of Channel, Revenue Operations, Finance, Marketing, Legal, Sales and Partner Experience, driving clean, consistent and measurable processes.

Key responsibilities

• Design, document and continuously improve scalable processes for partner onboarding, deal registration, account mapping, growth planning, incentives and partner lifecycle management across North America, EMEA and APAC.
• Identify gaps in existing channel workflows and collaborate with cross‑functional teams to implement more reliable, automated solutions.
• Establish reporting discipline and dashboards that provide executive visibility into channel revenue, partner productivity and performance metrics.
• Leverage AI and automation tools to reduce manual effort, improve routing accuracy, accelerate onboarding and enhance performance insights.
• Maintain data integrity, ensure consistent system usage and support partner experience initiatives.

Required profile

• Proven experience managing channel operations or partner programs at a senior level within a SaaS or technology company.
• Strong analytical mindset with a track record of building repeatable workflows and data‑driven reporting.
• Ability to work cross‑functionally and influence stakeholders across multiple regions.
• Excellent communication skills and a solutions‑focused attitude.

Required skills

• Fluency in AI‑enabled automation concepts and tools.
• Experience with channel management platforms, deal registration systems and partner lifecycle software.
• Advanced data analysis and reporting capabilities.

What we offer

• Opportunity to shape a global channel strategy for a fast‑growing SaaS leader.
• Collaborative culture driven by five core principles: one team, ownership, customer accountability, execution excellence and bold learning.
• Access to a diverse, international team and continuous professional development.