Senior Manager, Global QA Operations

About the role

This senior position is based in Ireland and sits at the core of global quality assurance operations. You will act as a key connector between QA leadership, site operations, and client‑facing teams, driving consistency, visibility and continuous improvement across multiple international studios and client portfolios.

Key responsibilities

• Lead and support global QA operations across multiple regions, sites and client accounts, ensuring consistent delivery standards.
• Strengthen QA reporting frameworks, KPI tracking, calibration processes and performance insights.
• Collaborate with QA Managers, Project Managers and Site Leaders to align and execute initiatives.
• Monitor quality trends, identify recurring issues and drive continuous‑improvement actions.
• Support client‑facing QA activities such as updates, business reviews and issue resolution.
• Assist in managing escalations and ensure timely resolution of operational challenges.
• Contribute to launches, transitions and service‑expansion projects from a QA perspective.
• Support AI‑driven QA initiatives, automation and quality‑technology adoption.

Required profile

• Strong experience in QA operations, programme management or leadership within complex, multi‑team or multi‑site environments.
• Proven ability to influence stakeholders at all levels and translate data into actionable insights.
• Experience working across multiple teams, sites, clients or global operations.
• Excellent stakeholder‑management and client‑facing communication skills.
• Deep understanding of QA KPIs, reporting frameworks, root‑cause analysis and continuous‑improvement practices.

Required skills

• AI
• Automation