Specialist, Product Management - AI

About the role

Mastercard is looking for a Specialist in Product Management focused on AI to shape and commercialise intelligent, agentic solutions for its SME payment platform. You will own end‑to‑end product ownership, turning complex AI/ML capabilities into scalable customer experiences.

Key responsibilities

• Own and deliver AI‑powered product features aligned with the broader roadmap.
• Translate product requirements into EPICs, user stories and acceptance criteria for engineering and data teams.
• Support development of LLM‑driven and agentic AI features, including conversational and workflow automation experiences.
• Partner with engineering, design and data‑science teams to meet roadmap commitments on time and with high quality.
• Lead product discovery activities such as user research, hypothesis validation and experimentation.
• Oversee product development ensuring compliance with budget, scope and timelines, and communicate with both technical and non‑technical audiences.

Required profile

• Solid experience in product management within a technology‑driven environment.
• Exposure to AI/ML products is preferred.
• Advanced degree in Computer Science, AI, Machine Learning or a related field is highly desirable.
• Proven track record of managing a product through its full lifecycle.
• Strong problem‑solving abilities and capacity to work with minimal supervision.

Required skills

• LLMs (Large Language Models)
• RAG (Retrieval‑Augmented Generation)
• Agentic workflows
• AI/ML concepts and evaluation frameworks