Team Lead – Retail & Café Operations

About the role

Avoca is seeking a responsible full‑time Team Lead to support the management team at its Ballsbridge store and café. You will play a key part in daily operations, ensuring smooth opening and closing procedures and delivering excellent customer service.

Key responsibilities

• Open and close the department according to manager guidelines
• Handle cash transactions and perform cash reconciliation
• Address customer service queries and resolve complaints
• Manage ordering processes for the store
• Provide general support to the management team and perform ad‑hoc duties as needed

Required profile

• Proven track record of taking responsibility
• Excellent customer service skills
• Strong attention to detail and problem‑solving abilities
• Reliable and flexible work approach
• Minimum 2 years experience in retail management or supervision
• Experience in merchandising within the retail market

Required skills

• Visual merchandising
• Customer service
• Teamwork
• Knowledge of current fashion trends
• Brand representation

What we offer

• Full‑time permanent contract
• Opportunity to work in a vibrant retail and café environment
• Supportive team and career development prospects