Team Leader – Coffee Shop Supervisor

About the role

As a Team Leader at Costa Coffee, you will be the front‑line manager of a busy coffee shop, developing essential leadership skills while delivering the brand’s high‑quality coffee experience. This position is designed as a stepping‑stone toward store management or regional roles, with full support and coaching throughout your journey.

Key responsibilities

• Supervise daily operations and ensure smooth service during your shift.
• Maintain product quality, hygiene standards, and brand presentation.
• Coach and train team members, fostering a people‑first culture.
• Handle customer enquiries and resolve issues promptly.
• Manage inventory, cash handling, and opening/closing procedures.

Required profile

• Enthusiastic, customer‑focused individual with a desire to grow within hospitality.
• Strong communication skills and ability to motivate a team.
• Willingness to work flexible hours, including weekends.

Required skills

What we offer

• Complimentary handcrafted coffee on every shift.
• Employee discounts at all Costa Coffee locations.
• Ongoing training and leadership development programmes.
• Clear progression path to Store Manager and beyond.
• A vibrant, supportive, and people‑focused work environment.