Team Leader – Residential Billing (18‑month contract)

About the role

This 18‑month temporary position offers an experienced people leader the chance to head Electric Ireland’s Residential Billing and Database team during a period of significant organisational and industry transformation. Reporting to the Residential Billing & Database Manager, you will ensure the integrity of billing processes, market data and customer communications while supporting the company’s decarbonisation and resilience objectives.

Key responsibilities

• Lead and develop the Residential Billing & Database team, fostering a high‑performance, customer‑focused culture.
• Manage team performance, attendance, coaching, development and workforce planning to meet business requirements.
• Maintain training frameworks, procedural documentation and effective knowledge‑management practices.
• Deliver operational KPIs, ensuring quality, accuracy, timeliness and continuous improvement of outputs.
• Ensure strong governance, risk, control, audit and compliance processes, adhering to regulatory and market obligations.
• Produce regulatory submissions and resolve complex customer, billing and operational issues.
• Build effective relationships with internal and external stakeholders while supporting projects, testing activities and organisational transformation initiatives.

Required profile

• Minimum 5 years’ experience in a similar leadership role, preferably within a utility or related sector.
• Proven people‑management and stakeholder‑engagement skills.
• Demonstrated ability to deliver operational and process improvements.
• Strong judgement, decision‑making and problem‑solving capability.
• Commercial awareness and a customer‑focused mindset.
• Experience managing operational performance and governance requirements.
• Relevant third‑level qualification or equivalent professional experience.

Required skills