Technical Support Engineer

About the role

We are looking for a Technical Support Engineer to join a technology‑driven support team in Ireland. You will act as the primary technical point of contact for partners and internal teams, diagnosing issues, supporting integrations, and ensuring reliable digital experiences.

Key responsibilities

• Manage support requests through ticketing systems and communication channels.
• Investigate, diagnose, and resolve software, integration, configuration, and connectivity issues.
• Analyze logs and use diagnostic tools to identify root causes.
• Collaborate with engineering, QA, and production teams to escalate complex problems and drive long‑term improvements.
• Identify recurring problems, suggest improvements, and contribute to platform reliability.
• Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge‑base articles.
• Provide product feedback to engineering and track support activities for reporting.

Required profile

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• Proven experience as a Technical or Application Support Engineer in a software/technology environment.
• Strong analytical and problem‑solving abilities with calm, structured troubleshooting.
• Excellent written and verbal English communication skills.

Required skills

• Networking fundamentals
• Web‑based applications
• Software environment knowledge
• Ticketing and incident management tools (e.g., JIRA, Zendesk)
• Log analysis and diagnostic tools

What we offer

• Opportunity to work with modern technologies in a fast‑paced environment.
• Collaboration with engineering, QA, and product teams.
• Professional growth and direct impact on customer success.