Transport Administrator

About the role

The Transport Administrator supports the efficient operation of the transport function by handling administration, coordination and issue resolution. Working closely with transport, warehouse and customer service teams, the role ensures accurate record‑keeping and timely communication in a fast‑paced logistics environment.

Key responsibilities

• Respond to customer queries via phone and email professionally and promptly.
• Manage and prioritize personal and shared inboxes.
• Liaise with internal teams (transport, warehouse, customer service) to resolve issues efficiently.
• Maintain accurate system updates for delivery issues, shortages and discrepancies.
• Coordinate booking‑in processes and inform transport providers of schedules.
• Ensure all transport‑related records are up‑to‑date.
• Complete customer billing in line with SLAs and discrepancy codes.
• Support month‑end and period‑end processes.
• Secure Proof of Delivery (POD) documentation within SLA timelines.
• Work with transport providers to ensure POD compliance and arrange uplifts.
• Identify and resolve delivery and collection discrepancies.
• Proactively identify, escalate and follow through on issues.

Required profile

• Experience in transport administration, logistics or a similar operational support role.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Excellent written and verbal communication skills.
• Strong organisational and time‑management abilities.
• High level of accuracy and attention to detail.
• Problem‑solving mindset with a proactive approach.
• Customer‑focused, professional and courteous demeanor.
• Ownership of tasks and ability to see them through to completion.
• Positive attitude and strong team player.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Office applications.