Front Desk Receptionist

About the role

The Front Desk Receptionist is the first point of contact for patients and staff, delivering a welcoming and professional experience while supporting daily office operations in a urology practice.

Key responsibilities

• Create a positive first impression and demonstrate a caring attitude.
• Schedule appointments, coordinate testing, and arrange follow‑up procedures.
• Collect co‑pays, process payments, and reconcile daily batches.
• Enter patient demographics, clinical information, and insurance details into Practice Management and the EHR system.
• Scan and upload driver’s licenses, insurance cards, and referrals using Ntierprise.
• Assist patients with the Phreesia registration system.
• Travel to other practice sites within a reasonable geographic region as needed.

Required profile

• High School Diploma or GED.
• Minimum two years front‑office experience, preferably in a medical setting.
• Strong customer‑service orientation and excellent communication skills.
• Ability to multitask in a fast‑paced environment while maintaining HIPAA compliance.

Required skills

• Proficient knowledge of medical terminology, ICD‑9, and CPT‑4 codes.
• Experience with Practice Management software and electronic health records (EHR).
• Ability to use Ntierprise and Phreesia registration platforms.
• Basic computer and database proficiency.

What we offer

• Competitive salary and benefits, including health, dental, vision, and tuition reimbursement.
• Work‑life balance with weekends off.
• Opportunities for professional growth within a supportive team.