Front Office Receptionist / Guest Relations Associate

About the role

Join the Front Office team at Sheen Falls Lodge, a 4*/5* hotel in Kenmare, County Kerry. You will be the first point of contact for guests, ensuring a warm welcome and seamless stay from reservation through checkout.

Key responsibilities

• Greet guests professionally and manage check‑in/check‑out procedures.
• Handle reservations, enquiries and correspondence efficiently.
• Maintain accurate billing and room allocation records.
• Communicate clearly with colleagues, management and external partners.
• Uphold high standards of presentation, service quality and security.

Required profile

• 1–2 years of front‑office experience in a 4*/5* hotel.
• Fluent written and spoken English.
• Passion for delivering exceptional guest service.
• Strong communication, administrative and organisational abilities.

Required skills

• Experience with Hotsoft reservation system (preferred).
• Familiarity with Tablepath software (preferred).

What we offer

• Competitive salary and meals on duty.
• Employee parking, uniforms and full training.
• Discounts at sister properties and employee recognition awards.
• Free golf at Ring of Kerry Golf Club, on‑site gym and cycle‑to‑work scheme.
• Work anniversary, birthday celebrations and referral bonus.