Global Accounts Success Manager

About the role

Shopify is looking for a Global Accounts Success Manager to drive growth for its largest enterprise customers across the United Kingdom and Ireland. You will act as a trusted advisor to Fortune 100 merchants, helping them solve complex challenges and achieve long‑term business objectives.

Key responsibilities

• Build and nurture executive‑level relationships with CEOs, CTOs, VPs and Directors at both parent and brand levels.
• Lead in‑person Executive Business Reviews (EBRs) and virtual Quarterly Business Reviews (QBRs).
• Identify growth opportunities and recommend platform optimisations to enhance the customer experience.
• Collaborate with internal Shopify teams to develop account strategies, renew contracts and expand accounts.
• Match customers with top Shopify Partners for custom design and development projects.
• Escalate technical issues to support teams and advocate for customer needs across the organisation.

Required profile

• Business‑level proficiency in French.
• Based in the United Kingdom or Ireland.
• Minimum 8 years of experience in customer success or client management, preferably with enterprise‑level technology or software clients.
• Proven track record of managing Fortune 100 accounts and delivering measurable growth.

Required skills

• API integration
• ERP integration
• Analytics
• SEO
• Site audits

What we offer

• Opportunity to work with world‑class merchants on a leading ecommerce platform.
• Collaborative, high‑impact environment with cross‑functional teams.
• Competitive compensation and benefits package.