Scaled Customer Success Manager (French)

About the role

Notion is looking for a Scaled Customer Success Manager who will manage a large portfolio of French‑speaking customers across EMEA. You will drive adoption, expansion and overall satisfaction by delivering tailored consultations, trainings and outreach programs.

Key responsibilities

• Onboard new customers and expand existing accounts through customized Notion consultations and training sessions.
• Design and execute at‑scale outreach campaigns to key contacts to accelerate product adoption.
• Collaborate closely with sales partners to ensure seamless hand‑offs and strong adoption metrics.
• Act as the internal product ambassador, helping customers maximize ROI and uncover new use cases.
• Identify strategic accounts for seat expansion and proactively engage customers who are under‑utilizing Notion.
• Provide insights to inform Notion’s overall growth and product strategy.

Required profile

• 3+ years of experience at a fast‑growing software company.
• Proven success in a Customer Success or Account Management role.
• Fluent French speaker.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation, growth mindset and a passion for helping others succeed.

Required skills