IT Support Engineer – Level 2

About the role

PFH Technology is seeking an experienced Level 2 IT Support Engineer to join its Dublin team on a 12‑month contract. You will deliver hands‑on end‑user support, perform system administration, install hardware and software, and resolve technical issues directly onsite for a key client.

Key responsibilities

• Provide on‑site troubleshooting for Windows, macOS and Linux workstations and servers.
• Manage Active Directory, Group Policies, and domain‑related tasks.
• Diagnose and resolve network problems including DNS, DHCP, TCP/IP, VLANs, firewalls, routers, switches and VPNs.
• Support virtualization platforms such as VMware, Hyper‑V or VirtualBox.
• Assist with cloud services on AWS, Azure or Google Cloud, including VM and storage management.
• Automate routine tasks using PowerShell, Bash or Python scripts.
• Handle incident management following ITIL V4 processes and document resolutions in ticketing tools (Jira, ServiceNow, Zendesk).
• Create and maintain technical documentation and knowledge‑base articles.

Required profile

• ITIL V4 certification.
• Microsoft MD‑102 certification.
• Proven experience in Level 2 technical support.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills for interacting with non‑technical users.

Required skills

• Windows, macOS, Linux operating systems.
• Active Directory and Group Policy.
• DNS, DHCP, TCP/IP, VLAN, firewalls, VPN.
• VMware, Hyper‑V, VirtualBox.
• AWS, Azure, Google Cloud.
• PowerShell, Bash, Python.
• Jira, ServiceNow, Zendesk.