Account Manager

About the role

Kota is hiring its first Account Manager to own the success of SMB and mid‑market customers after onboarding, driving retention, expansion and value across benefits in the UK & Ireland.

Key responsibilities

• Drive account growth and expansion by identifying upsell and cross‑sell opportunities across benefits, geographies and use cases.
• Own customer outcomes and retention, ensuring customers are live, activated and consistently seeing value.
• Build and maintain clear account plans covering goals, risks, health signals, renewal timelines and expansion opportunities.
• Champion the voice of the customer, turning feedback into structured insights for product and success metrics.

Required profile

• 3+ years experience managing a book of business in Customer Success, Account Management or a similar post‑sales role.
• Comfort working with SMB and mid‑market customers in a fast‑moving environment.
• Strong commercial instincts around renewals, expansion and value articulation.
• Highly organised, proactive and able to build structure where none exists yet.

What we offer

• Health Insurance with generous allowance.
• Workplace Pension with matched contributions up to 5%.
• WFH stipend to support your home office.
• 25 days of Paid Time Off.
• Annual company‑wide offsite and dedicated team offsite.
• Attractive stock options for all employees.