Collections Administrator (Arabic Speaker)

About the role

The Collections Administrator will manage the servicing and collection of past‑due loan and maintenance fee accounts for owners worldwide. The role involves contacting owners, negotiating payment solutions, and ensuring delinquency is reduced to meet company targets.

Key responsibilities

• Contact owners via phone, email, fax and post when accounts become past due, request payment and follow up on promises.
• Discuss repayment options, advise on consequences of non‑payment, and arrange payment plans.
• Prepare and dispatch overdue letters, coordinate printing and mailing of collection correspondence.
• Process pay‑off quotations, credit‑card charges, and enrol owners in auto‑debit programmes.
• Gather and forward bank or credit‑card details for refunds to the Research Department.
• Liaise with internal departments and external banks/credit‑card companies to resolve account issues.
• Maintain accurate records in relevant systems and ensure data security according to PCI and PII guidelines.
• Assist with overflow payment calls, translate documentation when required, and support outbound call campaigns.

Required profile

• Fluency in English and Arabic, both written and spoken.
• Strong communication skills and ability to negotiate payment solutions.
• Attention to detail and ability to maintain accurate records.
• Understanding of PCI and PII data‑security requirements.

Required skills