Contract Specialist, Sales Operations

About the role

Salesforce is hiring a Contract Specialist for its Finance and Revenue Operations team. You will support Commercial and Enterprise Account Executives (AEs) across EMEA in closing deals accurately, compliantly and with confidence, acting as the go-to partner for deal structure, quoting, contract and order questions. You will work closely with Sales, Revenue Recognition, Legal and Collections.

Key responsibilities

• Support AEs on deal structure, order processing and pre-quote conversion, ensuring orders comply with revenue and company policy
• Help less experienced AEs navigate complex processes and policies, and facilitate cross-training within the team
• Resolve contract issues with Sales, Revenue Recognition, Legal and Collections, advise on contract negotiation and ensure alignment with revenue recognition requirements
• Create and modify quotes, review submitted contracts and order forms for completeness and accuracy, and activate eligible contracts and orders in Salesforce where manual provisioning is required
• Take responsibility for SOX compliance and resolve billing investigations and disputes with Sales and Collections
• Challenge legacy processes, create and update internal policies, and contribute to projects and user acceptance testing
• Share best practices and build relationships with Sales, Renewals, Collections, Legal and other teams

Required profile

• 3+ years' experience in customer order management, sales operations or sales support
• Experience in contract structuring and commission calculation
• Ability to work at pace, independently and collaboratively, with attention to detail

Required skills

• Proficiency with the Microsoft suite of tools
• Salesforce experience is a plus
• Desired: process improvement and project management experience