Counter Manager – Luxury Beauty Retail

About the role

As a Counter Manager for Sisley, you will act as the brand’s ambassador on the shop floor, delivering a personalised luxury experience to every client. You will lead a team of Beauty Consultants, drive sales performance and expand the client base both locally and internationally.

Key responsibilities

• Lead, coach and motivate the team to meet or exceed sales targets set by the Line Manager.
• Manage net sales value (NSV) budgets, stock ordering and inventory levels in coordination with the Area Manager.
• Proactively sell across product categories to increase average pound sale (A£S) and average unit sale (AUS).
• Organise monthly counter activities, beauty‑room events and ensure accurate administrative reporting.
• Deliver luxury‑standard service, conduct skincare consultations, make‑overs and product demonstrations.
• Recruit new customers, capture client data in the Sisley database following GDPR guidelines, and build long‑term loyalty.

Required profile

• Passionate about the Sisley brand and able to convey its heritage and values.
• Strong leadership and coaching abilities with a focus on team development.
• Excellent interpersonal skills to create personalised client relationships.
• Ability to identify client needs and maximise sales opportunities.

Required skills

What we offer

• Opportunity to work with a pioneering luxury cosmetics brand.
• Dynamic retail environment with continuous training and development.
• Potential for career progression within the Sisley network.