Customer Account Manager – Hospitality Services

About the role

Elis is seeking a Customer Account Manager for its Integrated Cleaning Services (ICS) division in Stillorgan, Ireland. You will be the primary liaison for strategic hospitality clients, ensuring high‑quality service, client retention, and revenue growth.

Key responsibilities

• Manage a portfolio of strategic hospitality accounts and build long‑term relationships.
• Serve as the main point of contact for client inquiries, issues, and service requirements.
• Identify contract renewal opportunities, negotiate terms, and retain existing business.
• Order stock, oversee contract completion, and ensure seamless service delivery with operations, sales, and service teams.
• Monitor account performance, KPIs, and client feedback to drive continuous improvement.
• Prepare and present reports, proposals, and business reviews to clients and senior management.
• Achieve internal KPIs such as monthly credits and debt collection.

Required profile

• Proven experience in account management, preferably within the ICS or hospitality sector.
• Valid driving licence and willingness to drive 70‑80% of the time for customer visits.
• Strong communication, negotiation, and interpersonal abilities.
• Analytical mindset with the capacity to manage multiple priorities.
• Self‑motivated, proactive, and results‑oriented.

Required skills

• Experience using CRM systems.
• Proficiency with reporting tools.

What we offer

• Competitive salary with performance‑based incentives.
• Opportunities for professional growth and development.
• A supportive, collaborative, and client‑focused work environment.