Customer Operations Specialist

About the role

The Customer Operations Specialist will join the Retail Customer Solutions (RCS) Operations team, supporting Retail, Arrears, Credit & Collections (RACC) functions across Ireland. Working in a fast‑paced, hybrid environment, you will help ensure operational processes are accurate, efficient and aligned with business targets.

Key responsibilities

• Process daily operational tasks in line with established guidelines and performance targets.
• Maintain accurate and up‑to‑date information for internal and third‑party stakeholders.
• Collaborate with cross‑functional teams to resolve issues related to fulfilment, credit support and arrears.
• Monitor and report on key performance indicators, highlighting trends and opportunities for improvement.
• Provide high‑quality customer service, ensuring expectations are met with integrity.

Required profile

• Highly organised, proactive and able to work independently within a team.
• Strong attention to detail and excellent time‑management skills.
• Effective written and verbal communication, comfortable interacting with all management levels.
• Commitment to delivering superior customer service and upholding ethical standards.

Required skills

What we offer

• €17 per hour pay rate.
• 12‑month fixed‑term contract.
• Hybrid work model – three days per week in the office (Dublin, Galway or Cork).
• Opportunity to develop expertise in retail operations, credit support and stakeholder management.