Customer Operations Specialist

About the role

We are seeking a Customer Operations Specialist to join a leading Irish financial institution. The role is based in a busy office environment, with locations in Galway and Cork, and forms part of a fast‑paced, dynamic team focused on delivering high‑quality service to customers.

Key responsibilities

• Work within defined guidelines to meet daily operational targets.
• Ensure all customer information is complete, accurate and readily accessible.
• Collaborate with team members and management to maintain smooth workflow.
• Prioritise tasks effectively to meet service level agreements.

Required profile

• Highly organised, motivated and proactive individual.
• Strong attention to detail and ability to work independently.
• Excellent written and verbal communication skills.
• Commitment to delivering the highest quality customer service with integrity.

Required skills

What we offer

• Competitive hourly rate.
• Annual holiday accrual.
• On‑the‑job learning and development opportunities.
• Inclusive and diverse workplace culture.