Customer Service Agent – Airport Operations

About the role

We are looking for enthusiastic, customer‑focused individuals to join the airport team in Dublin, helping passengers enjoy a smooth travel experience from check‑in to boarding.

Key responsibilities

• Assist passengers with check‑in, bag drop and any enquiries.
• Guide passengers onto the aircraft safely and on time.
• Provide support throughout the passenger journey, ensuring a seamless experience.
• Work shift patterns aligned with flight schedules, including evenings, weekends and holidays.

Required profile

• Friendly and proactive attitude with a passion for helping people.
• Availability to work a 4‑days‑on, 2‑days‑off roster and flexible shift times.
• Leaving Certificate preferred.
• Legal right to work in Ireland.

Required skills

What we offer

• Competitive salary – €31,000 in year 1 and €32,000 in year 2, including performance bonuses.
• Fixed roster providing work‑life balance.
• Discounted staff travel across Europe and employee discounts at The Loop.
• Training programmes and career development opportunities.
• Bike‑to‑work scheme.