Customer Support Services Team Member

About the role

This full‑time, non‑shift position offers a unique chance to provide first‑class service to both internal and external customers while supporting key operational tasks. It is ideal for someone with 2‑3 years of experience in a contact‑centre environment.

Key responsibilities

• Respond to customer queries via phone, email, chat and other channels efficiently and professionally.
• Process queries in line with agreed SLA’s and ensure timely, accurate handling.
• Liaise with Commercial, Operations, Dublin Airport Travel Services and other daa customers as needed.
• Manage permits for staff car parks, taxi and chauffeur drivers.
• Identify process‑improvement opportunities following the Lean strategy.
• Champion excellent customer service within the team and wider unit.
• Support and assist in team projects.

Required profile

• 2‑3 years of experience in a Customer Service role, preferably in a contact‑centre.
• Proven ability to multi‑task, prioritize and manage time effectively.
• Strong phone handling skills with active listening.
• Ability to handle high volumes and work well under pressure.
• Experience using CRM systems and related practices.