Desktop Support Engineer – Networking

About the role

Teleperformance is seeking a Desktop Support Engineer to provide on‑site and remote IT support for employees. The role operates 24/7 with a rotating shift roster covering days, evenings, nights, weekends and public holidays.

Key responsibilities

• Deliver Tier 1/2 support for desktop, laptop, and peripheral hardware, software, and network connectivity issues.
• Install, configure, upgrade, and maintain Windows 11, Chrome OS, and enterprise applications using tools such as Windows Autopilot and Microsoft Intune.
• Support network connectivity (LAN, Wi‑Fi), basic routing/switching, and troubleshoot connectivity using ping, tracert, ipconfig, etc.
• Assist with voice and contact‑centre technologies, including headsets, phones, and cabling.
• Maintain accurate incident, request, and asset records in ServiceNow and participate in out‑of‑hours on‑call support.

Required profile

• Permission to work in Ireland with a valid, long‑term work permit.
• Experience in a desktop/IT support role within an enterprise environment.
• Strong customer‑facing skills, ability to prioritize workload and work in an SLA‑driven, high‑volume environment.

Required skills

• Windows 11, Chrome OS, Windows Autopilot, Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory.
• Google Workspace (L1 support), Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• VDI platforms (Azure Virtual Desktop, Citrix, VMware), MFA and Conditional Access troubleshooting.
• Hardware troubleshooting (laptops, docks, monitors, headsets) and peripheral configuration.
• Network fundamentals (TCP/IP, DNS, DHCP, subnetting) and experience with Cisco Meraki, IOS/NX‑OS, routers, switches, firewalls, wireless APs.
• ITSM tools (ServiceNow), monitoring tools (SolarWinds), endpoint security and anti‑virus solutions.