Director, VisionNext Infrastructure & Reliability

About the role

Fiserv, a global leader in fintech and payments, is looking for a Director to lead the global infrastructure direction for VisionNext, a financial services platform expanding across regions and clients. You will build a team from existing colleagues and new hires and partner with regional operations teams to create reusable infrastructure blueprints, standards and operating models. The role also shapes AWS resilience around client recovery needs, prepares VisionNext for Azure and future cloud deployments, establishes SRE and reliability capabilities, and improves observability and external connectivity.

Key responsibilities

• Set the infrastructure strategy and lead a global team that turns it into delivered standards and capabilities.
• Define and implement AWS multi-region resilience options against business and client RTO/RPO needs, including active/passive, active/warm and active/active where justified.
• Work with regional operations teams on repeatable patterns for dedicated and shared VisionNext deployments and clear working arrangements.
• Lead the path to Azure deployment capability, drawing on practical delivery experience across AWS and Azure.
• Establish SRE, reliability and observability practices that improve production readiness and recovery.
• Standardise connectivity patterns for schemes (Visa/Mastercard etc.), service providers and clients where regional needs allow.

Required profile

• Senior leadership experience building infrastructure or platform engineering teams and influencing regional partners.
• Strong production AWS experience, including multi-region resilience and recovery design.
• Hands-on delivery of production infrastructure to AWS, including experience delivering to other hyperscalers such as Azure.
• Experience translating RTO/RPO requirements into workable designs and tested recovery plans.
• Experience introducing reusable infrastructure standards, SRE or reliability practices and observability improvements across teams.

Required skills

• Cloud networking, Kubernetes or comparable platforms, infrastructure as code and secure operations.
• Strong judgement in the areas above.

Nice to have: payments or financial services experience, complex scheme, provider or client connectivity, dedicated and shared customer deployments, and further cloud providers. Apply using your legal name, complete the online profile and attach your resume (both preferred).