EMEA Regional IT Support Lead – Dublin

About the role

OpenAI is looking for a senior IT professional to lead on‑site support in Dublin while overseeing the EMEA regional support function. You will combine hands‑on technical assistance with operational leadership, ensuring a seamless technology experience for employees across multiple offices.

Key responsibilities

• Own the end‑to‑end EMEA IT support experience, handling escalations and driving systematic improvements.
• Coordinate regional support across time zones to deliver consistent service levels.
• Lead onboarding and off‑boarding processes, including device preparation and account provisioning.
• Manage AV and event readiness for conference rooms, executive meetings and large gatherings.
• Oversee vendor relationships, procurement, repairs, maintenance and inventory tracking.
• Partner with Workplace Services and Security on office builds and technology deployments.
• Identify friction points, improve documentation and introduce lightweight automation.
• Provide high‑touch, white‑glove support to executives and other high‑visibility users.

Required profile

• Customer‑focused mindset with strong judgment and clear communication.
• Ability to operate independently in a fast‑moving environment.
• Experience leading regional IT support or similar operational functions.
• Willingness to work onsite five days a week in Dublin.

Required skills

• AV systems
• Device management
• Inventory tracking

What we offer

• Relocation assistance for new employees.
• Full‑time onsite role in a vibrant Dublin office.