End User Support Engineer

About the role

The End User Support Engineer provides advanced technical troubleshooting and acts as the escalation point for desktop, hardware and software issues across Ireland, primarily from Cork. You will ensure high‑quality end‑user services, drive technical standards and collaborate with infrastructure, security and application teams.

Key responsibilities

• Act as primary escalation point for complex desktop, hardware and software incidents in Cork.
• Manage endpoint tools such as Microsoft Intune, ensuring patching, security hardening and compliance.
• Maintain technical documentation, SOPs and knowledge‑base articles, and keep accurate asset and incident records in Ivanti ISM.
• Collaborate with Infrastructure, Security, Networking and Applications teams on cross‑platform issues and service‑improvement initiatives.

Required profile

• Significant experience in enterprise desktop/end‑user computing support, including Windows and macOS environments.
• Proven ability to perform root‑cause analysis, problem management and mentor junior staff.
• Strong communication skills to convey technical issues and solutions to non‑technical stakeholders.

Required skills

• Microsoft Intune (or similar endpoint management platforms such as SCCM/MECM, Ivanti, JAMF).
• Advanced troubleshooting of Windows, macOS, hardware and enterprise applications.
• Experience with Microsoft 365, collaboration tools and corporate productivity platforms.
• Knowledge of ITIL‑aligned service management processes and ITSM tools (Ivanti ISM, ServiceNow).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).

What we offer

• Matched Rate Pension scheme.
• 25 days holiday plus bank holidays, with the option to buy or sell days.
• Flexible benefits package tailored to individual needs.
• Free access to LinkedIn Learning with over 15,000 courses.