Especialista de Desenvolvimento de Negócios – Pós Vendas

About the role

The Business Development Specialist – After Sales will ensure strategic alignment and operational excellence across PALFINGER's post‑sale partner network in the Sorocaba region. You will work closely with internal teams and external partners to drive performance, implement new tools, and provide technical support.

Key responsibilities

• Guarantee strategic alignment and operational excellence across the post‑sale partner network.
• Define operational targets for post‑sale partners and customer service.
• Co‑develop action plans with internal teams to grow partners and their regions.
• Create and monitor KPI reports per partner to improve performance.
• Support the region with new post‑sale tools and solutions from headquarters, including preparation and training.
• Provide technical support to representatives, authorized workshops, and interface areas, resolving doubts and issues.
• Collaborate with other company areas, integrating product technical information and contributing to continuous improvement.

Required profile

• Completed higher education, preferably Engineering or related fields.
• Advanced English and basic Spanish.
• Experience in post‑sale activities and customer service.
• Background in technical support or quality systems.
• Knowledge of consumer protection regulations and post‑sale performance indicators.
• Willingness to travel and residence in Sorocaba – SP.

Required skills

• SAP

What we offer

• Sodexo meal card (R$29 per day, co‑payment).
• Transportation voucher (URBES, co‑payment).
• UNIMED National health plan (co‑payment, dependents up to 18).
• Group life insurance (R$26,000, no cost) and optional individual life insurance.
• Private pension plans (VGBL and PGBL) according to company policy.
• Education and language programs.
• Profit‑sharing (PPR) and other benefits per policy.
• Occupational gymnastics and monthly basic basket.