Front Office Executive – Hospital Reception

About the role

The Front Office Executive is the first point of contact for patients, visitors and vendors at a busy hospital. You will ensure a professional, welcoming reception experience while supporting administrative and billing processes.

Key responsibilities

• Greet and assist patients and visitors courteously.
• Register new patients, collect demographic data, prepare files, issue OPD cards and UHID numbers.
• Schedule and confirm appointments based on doctor and department availability.
• Handle billing, payment collection and support admissions during staff absences.
• Guide patients on hospital processes, insurance and TPA procedures and coordinate patient flow with internal departments.
• Answer phone calls, respond to inquiries, provide accurate information about doctors and services, and route calls appropriately.
• Maintain confidentiality of patient records in line with hospital policies.
• Keep departmental documentation accurate and up‑to‑date.

Required profile

• Graduate in any discipline.
• Minimum 2 years experience in a hospital or clinical front‑office role (preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal and customer‑service orientation.

Required skills

• Proficiency in MS Office.
• Experience with hospital management software.

What we offer

• Collaborative and supportive work environment.
• Opportunities to contribute to high‑quality patient care.
• Remuneration aligned with industry standards.