IT Engineer

About the role

Our client in Listowel, County Kerry is seeking an IT Engineer to support and enhance a modern enterprise technology environment. Reporting to the Head of IT, you will be responsible for maintaining reliable infrastructure, delivering projects and driving continuous improvement across systems, networks, cloud services and end‑user technologies.

Key responsibilities

• Provide second‑ and third‑line support for infrastructure, networks, cloud platforms, servers and end‑user devices.
• Administer and improve IT service management processes, including the ServiceNow platform.
• Support delivery of IT infrastructure projects, office technology deployments and digital transformation initiatives.
• Manage and maintain enterprise networking, telephony, CCTV and physical security technologies.
• Collaborate with managed service providers and technology vendors to ensure high‑quality service delivery.
• Monitor system performance, perform proactive maintenance and support disaster recovery and business continuity planning.
• Contribute to cybersecurity through patch management, vulnerability remediation, identity management and endpoint protection.
• Maintain technical documentation, configurations and operational procedures.

Required profile

• Degree in Information Technology, Computer Science or equivalent experience.
• Minimum five years’ experience in IT infrastructure, systems administration or technical support.
• Strong knowledge of Microsoft technologies, Microsoft 365, Active Directory/Entra ID, networking, cloud and hybrid environments.
• Experience with ServiceNow, managed service providers and enterprise infrastructure.
• Excellent troubleshooting, communication and problem‑solving abilities.
• Industry certifications (Microsoft, Azure, CompTIA, ITIL) and scripting or automation experience are advantageous.

Required skills

• Microsoft 365
• Active Directory / Entra ID
• Networking
• Cloud platforms
• Hybrid environment management
• ServiceNow
• Scripting and automation

What we offer

• Competitive salary based on experience.
• Permanent, full‑time role within a modern enterprise IT environment.