IT Support & AV Engineer

About the role

The IT Support & AV Engineer will deliver user‑focused technical assistance across both IT services and learning/training facilities. You will ensure seamless operation of desktop environments, audio‑visual equipment, and collaboration tools for internal teams, external trainers, and project sites.

Key responsibilities

• Respond to and resolve IT service desk tickets, providing hardware, software, network and remote‑access support.
• Configure, deploy and maintain laptops, mobile devices and other end‑user equipment.
• Manage the full lifecycle of IT assets and troubleshoot system performance or application issues.
• Support meeting‑room technology, collaboration platforms and video‑conferencing solutions.
• Maintain and operate audio‑visual systems in training centres, assisting trainers with technical requirements.
• Provide on‑site IT support at project locations, including networking, Wi‑Fi, printing and user access setup.
• Contribute to IT policy development, security awareness and documentation, and support IT projects and compliance initiatives.

Required profile

• Strong problem‑solving abilities across hardware, software, AV and networking environments.
• Experience with IT ticketing and service‑management tools.
• Excellent customer service and communication skills in English.
• Ability to document processes and deliver user training.

Required skills

• Microsoft Teams
• Video‑conferencing technologies
• Audio‑visual (AV) systems
• Networking and Wi‑Fi connectivity
• IT ticketing systems
• Service management tools