IT Support Technician – Level 1/2

About the role

We are looking for a motivated IT Support Technician to join our Galway team on a 3‑month fixed‑term contract. The role starts with a major hardware lifecycle project and then moves into day‑to‑day Level 1/2 help‑desk support within a fast‑paced enterprise environment.

Key responsibilities

• Deploy and configure 40 new printers and 70 mobile/tablet devices as part of a hardware rollout.
• Assist with a Dell lease screening project and prepare legacy laptops for return.
• Provide Level 1/2 help‑desk support, troubleshooting workstations, software and hardware to meet service‑level agreements.
• Perform clean Windows OS reinstalls and configurations.
• Support monitoring and maintenance of local network infrastructure (LAN/VLAN/WAN).

Required profile

• 1‑5 years of experience in an IT help‑desk or technical support role.
• Relevant IT qualification or equivalent hands‑on experience.
• Valid manual‑handling training/certification.
• Ability to work fully onsite in the Galway area.

Required skills

• Strong knowledge of the Windows operating system.
• Enterprise hardware and mobile device configuration.
• Networking fundamentals: IP, DNS, DHCP, LAN, VLAN, WAN.
• OS deployment and clean reinstall of Windows.
• Printer and tablet deployment.