Level 1 Technical Support Engineer – Short Term Contract

About the role

We are looking for a Level 1 Technical Support Engineer to join our fast‑paced IT helpdesk on a short‑term basis. The role is based onsite in Dublin 24 and offers an immediate start for candidates with strong troubleshooting abilities in a Microsoft‑centric environment.

Key responsibilities

• Provide first‑line support to end users via phone, email and ticketing tools.
• Diagnose, troubleshoot and resolve hardware, software and connectivity issues.
• Log and track incidents and service requests accurately.
• Prioritise and manage multiple tickets to meet service deadlines.
• Escalate unresolved issues to senior support teams when necessary.
• Collaborate with internal teams to maintain high customer‑service standards.

Required profile

• Previous experience in an IT Helpdesk, Service Desk or Technical Support role.
• Familiarity with Windows Active Directory environments.
• Strong analytical and problem‑solving abilities.
• Excellent organisational detail and customer‑service skills.
• Ability to work independently under pressure.

Required skills

• Windows Active Directory
• PC hardware configuration and troubleshooting
• Windows operating systems
• Driver configuration
• Windows networking protocols and connectivity troubleshooting
• Support of common business applications
• IT Service Management (ITSM) processes

What we offer

• Day rate of €250
• Fixed‑term contract of 4–6 weeks
• Onsite work in Dublin 24