Manager, EMEA Site Delivery Lead

About the role

The Manager, EMEA Site Delivery Lead is responsible for end‑to‑end delivery of on‑site and regional technology services across multiple EMEA locations. Reporting into the DePuy Synthes Technology organization, the role ensures stable, secure, and high‑quality IT operations that enable manufacturing, commercial, and corporate functions.

Key responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, aligning with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology requirements.
• Act as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimise business disruption.
• Collaborate closely with global IT teams, vendors, and business stakeholders to translate needs into reliable technology solutions.
• Drive operational excellence and continuous improvement initiatives across the EMEA region.

Required profile

• Proven experience in delivering on‑site and regional technology services.
• Strong leadership and accountability for IT operations.
• Ability to partner with business leaders, global IT teams, and external vendors.
• Experience managing incident, problem, and change management processes.
• Understanding of global IT standards and ability to adapt them to local requirements.

Required skills