Medical Secretary – Hospital Administration

About the role

The Medical Secretary provides essential administrative support to consultants across multiple specialties at UPMC Whitfield Hospital. The role ensures smooth patient pathways, accurate billing, and high‑quality service throughout the hospital.

Key responsibilities

• Greet, register and book patients efficiently on the day of clinic.
• Manage phone calls and referral letters from GPs, arranging appointments and informing patients of fees.
• Request and collate diagnostic reports (scans, histology, pathology) from other hospitals as required.
• Handle cash payments, enter them into the system and balance daily.
• Process patient billing promptly and keep accounts up‑to‑date.
• Prepare and distribute medical reports to referring GPs and consultants after consultations.
• Maintain accurate filing systems and keep practice software (Imeddoc/TPRO) updated.
• Collaborate with the multidisciplinary team to uphold a high level of patient service.
• Adhere to hospital booking policies and ensure appointments are scheduled within required timeframes.
• Answer telephone calls courteously, take messages and route calls appropriately.
• Provide training for relief and work‑experience staff as needed.

Required profile

• Commitment to follow the hospital’s uniform and documentation policies.
• Willingness to work in different hospital areas as directed by management.
• Respect for the organisation’s values, quality and safety culture.
• Ability to produce satisfactory evidence of training and experience when requested.

Required skills

• Proficiency with Imeddoc practice software.
• Proficiency with TPRO practice software.