Onsite Engineer (IT Support)

About the role

Planet is seeking an Onsite Engineer to provide hands‑on, in‑person IT support for office‑based colleagues and executives. You will be the visible face of IT, ensuring devices, meeting‑room technology, and collaboration tools are ready and reliable.

Key responsibilities

• Walk‑up and desk‑side support for endpoint, peripheral, application, and connectivity issues.
• Set up, maintain, and troubleshoot meeting‑room AV and Microsoft Teams Rooms.
• Deliver white‑glove support to senior stakeholders and their events.
• Image, provision, deploy, and collect Windows and macOS devices; manage hardware refresh cycles.
• Provide on‑site infrastructure support, including cabling, comms rooms, printers, and hardware swaps.
• Manage local hardware stock, consumables, and asset records.
• Own walk‑up and assigned tickets in Jira Service Management, resolving within SLA.
• Support office moves, floor changes, and on‑site events in coordination with facilities.
• Maintain runbooks and share knowledge with the service desk.

Required profile

• Proven onsite/desk‑side IT support experience, preferably supporting senior stakeholders.
• Strong hands‑on hardware skills across laptops, desktops, peripherals, printers, and mobile devices.
• Experience with meeting‑room AV and Microsoft Teams Rooms.
• Good working knowledge of Windows 10/11, macOS, and Microsoft 365.
• Device provisioning experience using Intune (Autopilot) and/or JAMF.
• Comfortable with basic networking and infrastructure tasks.

Required skills

• Windows 10
• Windows 11
• macOS
• Microsoft 365
• Intune (Autopilot)
• JAMF
• Microsoft Teams Rooms
• AV troubleshooting
• Basic networking
• Jira Service Management