Senior Relationship Manager – Fintech Payments

About the role

This senior client‑facing position sits at the heart of a fast‑growing fintech ecosystem in Ireland. You will act as a trusted advisor to high‑value merchants, helping them reduce chargebacks, optimise dispute processes and improve overall payment performance through data‑driven insights.

Key responsibilities

• Manage and grow relationships with Tier 1 and high‑value merchants, ensuring long‑term satisfaction and retention.
• Lead client onboarding, coordinating with internal technical, onboarding and product teams for smooth implementation.
• Analyse client performance data and recommend tailored solutions to reduce chargebacks and improve outcomes.
• Collaborate with technical and product teams to support integrations and resolve complex client challenges.
• Identify cross‑sell and upsell opportunities to drive additional revenue within existing accounts.
• Lead strategic discussions with client stakeholders, aligning on goals and performance expectations.
• Serve as the voice of the client internally, sharing insights to improve product and service offerings.

Required profile

• 5+ years of relationship management or sales experience in payments, cards or fintech.
• Strong expertise in fraud prevention, dispute management and high‑risk merchant environments.
• Proven track record managing Tier 1 or enterprise‑level clients with measurable retention and growth.
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Excellent communication and stakeholder management skills, including experience engaging senior decision‑makers.
• Structured, solution‑oriented approach with strong problem‑solving capabilities and attention to detail.
• Bachelor’s degree or equivalent professional experience preferred.

Required skills

• Deep understanding of payment processing ecosystems, chargebacks and transaction risk mitigation.

What we offer

• Competitive compensation package aligned with experience and market standards.
• Remote‑first flexibility with minimal travel (10‑15% across Europe).
• Opportunity to work with international enterprise clients in a fast‑growing fintech environment.